Return Policy - Creatures of the Night Performance

Return Policy

**First & Foremost, If you receive incorrect or mis-shipped items in error, it is up to you to notify us within 3 business days so we can get the issue corrected in a timely manner.

Our suppliers need us to inform them within 5 days so We must insist you open your shipments as they are delivered to see if they are correct.**

15 Day General Merchandise Policy

NO RETURNS AFTER 15 DAYS FROM THE DATE OF YOUR ORDER

All returns will be subjected to a 20% restocking fee plus 5% credit card/processing fees

Please note: We reserve the right to adjust the refund depending on resale-ability.
Returns will be subject to inspection. Used, damaged or altered items are not refundable. Some items, including Special Orders, truck freight shipments and some non-stocked items are not returnable under any circumstances.

***All Core Refunds can take up to 30 days to process! (Injectors, Pumps Etc)***

**Creatures Of The Night Performance is not responsible for items returned without proper return information on the box including RMA #. COTNP will not be responsible for unauthorized returns including any shipments to unauthorized addresses other than what we email you with the RMA #.

To obtain an RMA# please email returns@cotnp.com. Your RMA number will be emailed to you within 3-5 business days.

A RMA (Return Authorization Number) is required, and must be written on the outside shipping carton.
Returns must be packaged securely in an outer carton
Do not write on the product packaging itself. Write only on the outer shipping carton.
Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
Returnable items must be received by COTNP within 30 days of the product being received by you the customer (determined by tracking info).

Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 25% will be assessed.
Original shipping charges will not be refunded.
***Customer is responsible for shipping costs to return products.

Some Circumstances in which credit will not be issued but not limited to:

Product has been installed and/or used
Product has been damaged from an attempt to be installed and/or used
Product is shipped back with out original box, manual and/or parts
Seal on electrical parts is broken
Product serial number does not match that of which was original shipped to buyer.

Replacement Policy

Replaced items that are not shipped back to us within (7 days) or are damaged/used/missing items or are not the original part shipped to you, are your financial responsibility and charges will be made accordingly. If we sent you additional items, you in turn agree to return the items to us or be charged for them. If you are charged, refunds can only be made once the original item is received, inspected, and determined to be in good condition, less the 5% credit card processing fee that we had to pay.

*Return Authorizations do expire after 30 days from the date they are issued. Items returned without an RMA number or using an expired RMA number will not receive credit.

Core Returns:

Brand/Products:

Bosch injector cores: 45 days MAX for all returns, after 30 days a 15% restocking fee will be charged, after 45 days there is no money back.

DTECH Injection products: 60 days MAX , no core return. After 30 days a 15% restocking fee will be charged.

Engine Related Cores: 45 days MAX for returns, after 30 days a 15% restocking fee will be charged, after 45 days there is no money back.

Transmission/Converter Parts: 90 days MAX for any returns, after 45 days a 25% fee will be charged.

To return your product core for credit, first drain all fluids, if any, from the product. Please email returns@cotnp.com, will email you with an RMA number and return instructions. Please wait for shipment instructions before shipping any cores, many cores will be sent directly to the manufacturer.

Creatures Of The Night Performance/ Ridge Runner Diesel(Moonshine) FlashScan/AutoCal Return Policy:

Creatures Of The Night Performance & Moonshine Tuning will go to the extra mile to insure our customers are satisfied with COTNP products and tuning. If for some reason no solution can be found to any issue regarding a FlashScan/AutoCal and a customer’s vehicle we will refund the purchase price of the FlashScan/AutoCal with the following procedure ONLY.

The customer MUST return the FlashScan/AutoCal, DSP Switch (if purchased from COTNP) and the ECM or TCM that is the target of the tuning. This is to confirm that a stock tune is properly loaded into the customers target ECM or TCM, therefore eliminating the possibility there is a custom tune present in the target controller. If COTNP receives an ECM or TCM that is not the targeted controller COTNP will hold the controller and refund until the correct controller is received.

Customer is responsible for all shipping charges, 20% restocking fee's to COTNP. COTNP will return ship the target controller, standard ground, after determining the proper controller was received and returned to stock programming and that all returned product functions properly. If a license is used the customer is responsible for the cost of the VIN license.

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